For Patients & Guests
At Parkway Medical Center, our top priority is the health, safety and comfort of each and every patient. Backed by a caring staff and the latest medical technology, our goal is nothing less than to deliver unexpected levels of quality care, professional expertise and personal attention. Simply put, we are here to serve you, and we pledge to do so with excellence.
A hospital stay can be a very difficult time for both patients and their families. At Parkway Medical Center, we are committed to making your visit as comfortable and stress-free as possible. Here in our Patient Information Center, you’ll find the answers to all your questions—everything from admissions and registration to billing and medical insurance. Of course, if you ever have a question, please feel free to call the Admissions Office, 256.301.3355 (inpatient) or 256.301.3386 (outpatient). We’ll do everything we can to make you feel right at home.
While you are a patient at Parkway Medical Center, we will strive to make your stay as comfortable as possible. You will receive quality care from a team of dedicated staff. Your room will be clean and tastefully decorated.
Patient Rights & Responsibilities
As a patient at Parkway Medical Center, you have specific rights and responsibilities. To read these rights, please click here.
Questions, Concerns, or Complaints
If you or a member of your family need information or wish to discuss concerns, please speak with your nurse. Your nurse can have a Nursing Supervisor assist you 24 hours a day, 7 days a week. If they are unable to provide you with the needed information, they will help you reach the appropriate party.
You have the right to express your concerns about patient care safety to hospital personnel and/or management. If you or a member of your family has a problem or complaint, we ask that you speak with our Patient Representative at 256.301.3410, or you may call our Ethics and Compliance call line at 1.800.442.0959.
Excellence is our goal! All patient concerns or complaints will be handled courteously and promptly. The patient or family member will be advised immediately of subsequent action taken. Patient and family members also have the right to access the following governmental agencies:
State of Alabama Department of Public Health: 800.356.9596
Center for Medicaid and Medicare Services: 404.562.7150
Joint Commission: 800.994.6610 by fax at 630.792.5636, by e-mail at firstname.lastname@example.org, or by mail at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have an ethical concern, such as end of life decisions, and you desire information or assistance, we have in place an Ethics Committee to assist you. Again, notify your nurse or physician and they will assist you in speaking with the appropriate person(s).
If you have questions about your hospital bill or insurance coverage, please do not hesitate to contact a member of our Business Office at 256.301.3433.
If you have a question about your physician’s services, contact the particular physician. Physicians bill separately from the hospital for their services; they are independent providers and not employees of the hospital.
The public may also contact any of the following external agencies to report quality of care and/or safety issues.
Center for Medicare & Medicaid Services – CMS
7500 Security Boulevard
Baltimore MD, 21244-1850
The U.S. Department of Health and Human Services – DHHS
200 Independence Avenue, S.W.
Washington, D.C. 20201
Food and Drug Administration
5600 Fishers Lane
Rockville MD, 20857